Overseas Shipping
Express Mail Service（EMS）
* Please note that delivery to the following countries is not possible in accordance with the regulations of Express Mail Service (EMS).
《Asia》Some areas of Pakistan, Philippines, Bhutan, Brunei, Myanmar, Maldives and Laos
→For more information
《North America / Central America》Guam, Saipan, Puerto Rico, and U.S. overseas territories that exclude the U.S. Virgin Islands, and U.S. military bases (APO, FPO, and DPO) where the last three digits of their zip codes start with 090-098, 962-966, and 340.
→For more information
《Oceania》Some areas of Cook, Solomon and Papua New Guinea
→For more information
《Europe》Some areas of Azerbaijan, Ukraine, Denmark, France and Russia
→For more information
《Middle East》Some areas of Israel
→For more information
《Africa》Some areas of Ethiopia, Gabon, Kenya, Sierra Leone, Sudan, Tanzania, Botswana and Madagascar
→For more information
EMS (Express Mail Service) Shipping Conditions
For overseas shipping, the shipping fees will be charged accordingly on the destination, weight and size of the package.
We accept delivery under the following conditions.
Weight up to 30kg.
Length (Fig. A) up to 1.5m and length (Fig. A) + girth (Fig. B) up to 3m.
Rate schedule (EMS：All Zones)
List of EMS Size and Weight Limits
Payment methods
For overseas shipping, we accept Credit-card, Paypal, Shop Pay, Apple Pay, Google Pay, iDEAL and Bancontact as the payment method.
● Credit card
All credit cards with the JCB, VISA, master, and Diners American Express marks can be used.
●PayPal
◆Already owned a PayPal account
Select Checkout in your shipping cart → Select "PayPal" as payment method → Click "Confirm Order" → Login to your PayPal account.
◆Do not owned a PayPal account
Please choose either one of the payment method.
A) Register a PayPal account for payment.
Select Checkout/ Payment in your shopping cart → Select “Paypal” as payment method→ Click “Confirm Order” → Register to create a new Paypal account from Paypal Login page and continue your payment.
B）Pay by credit card without creating a new PayPal account.
You can order from us directly by sending us an email through the “Contact us” page. After confirmation, we will get back to you with full payment details.
Other Notes
・Please check with your local customs office for the most up-to-date information on customs duties and taxes before making a purchase.
・Please note that the customer may be charged extra customs duty depending on the size of the packing box and the price of the order, and the customer will be required to follow the procedures personally. Please be aware of this.
・In the event of product damage due to an accident during shipping, we will need to contact you in your own country to process the refund to you.
・1616/arita Japan：We do not accept orders from Denmark, Finland, Sweden, Norway, Singapore, Korea and China as there are dealer available for these countries.
・NAGAE＋：We do not offer a return or exchange guarantee.